My interlocutor does not receive invitations sent from Julie

Attention : Julie is not compatible with the iCloud calendar, this article is provided for the customers using the service before this restriction.

Your interlocutor has told you or Julie that he has not received the invitations that was sent to him? But he appears on the event’s list of participants?  If you are using an iCloud calendar account, two reasons could explain why your contact has not received the invitation: 

The email address your contact uses to receive the invitation is linked to his iCloud account

The account to which the invitation was sent is the same address your interlocutor uses for his iCloud account. It would be the same address he uses to connect to the AppStore. 

If this is the case, he does not receive the invitation because his iCloud calendar retrieves the invitation directly, without it even going through his email inbox. In this case, your contact must modify his iCloud account configuration, as explained here .

Your contact’s email address is hosted by Office365

If your contact uses an Office365 email account and calendar, which may be the case for many professionals, he will not see the invitation appear in his Office365 calendar because .ics files originating from iCloud cannot be opened by Outlook. 

The solution is to download the .ics invitation file attached to the invitation email and open it with a third party calendar application.

We understand that this might not be the easiest or most transparent way for your contact to handle an invitation but unfortunately, this is a iCloud or Outlook limitation that we cannot ignore. 

Choosing whether to include conversation history in the event notes or not

By default, when Julie creates an event, she includes, in the event notes, the history of the  conversation email linked to the event creation. 

This option allows you to quickly return to the context concerning the scheduled event and exchanges with the event participants.

We know that, for confidentiality purposes, you could wish to not keep this history. If this is the case, please send an email to Julie or hello@juliedesk.com to deactivate the option. 

Julie said that it is difficult for her to answer your request of scheduling a meeting with yourself?

Your account is newly activated and you want to test Julie with a fake meeting request?

No problem! Except if you ask Julie to schedule a meeting with one of the email address you shared with us (when answering the question " Will you use multiple email addresses to contact Julie?" while creating your account)

In this case, Julie will get back to you with this message:
"These two email addresses are linked to your account. This makes it difficult for me to answer your request of scheduling a meeting with yourself :)
Could you add another email address to the conversation, that is not linked to your Julie Desk account? Thank you."

What Julie means is: she can't answer your request as you tried to schedule a meeting with yourself, so she will not be able to send an invite to the attendees.

How Julie works:
You send an email to Julie, copying the person you want to meet, and you ask Julie to see with that person when you have a common availability.
Then Julie will look into your calendar and sends some free slot to your contact. He will answer and some day and time will be chosen.
Once everybody agrees on this day, Julie will send an invite from your calendar to the attendee. 

The issue here is that the "attendee" you added in your test is yourself, so Julie cannot send an invite! It is why she said that she is not able to process this meeting scheduling. 

If you want to try Julie before sending a real meeting request, please copy any other email addresses you did not share with us.

I only want to receive the important emails sent by Julie (Outlook)

Julie systematically copies you on every email exchange made when organizing your meetings. If you wish to limit the number of emails you receive from Julie , you can create a setting in your inbox that allows you to only receive the emails that require a response and those  that recap the invitation that was sent. 

To create the rule, go to Outlook and start by clicking “rules” then “new rules”.

Choose “apply a rule on messages I receive” then click on “from people or public group”  and choose your Julie Desk  address  email (julie@juliedesk.com or Julie@yourcompany.com ) to ensure that the only emails affected by the rule are those sent by Julie!

Once you’ve indicated when you'd like the rule to be applied, you must indicate what you'd like it to do with the emails. Select “move it to the specified folder”.  At the bottom of the page where you have a recap of your rule, click on "specified" and select the “Archive” folder.

Last step: Before validating your rule, you must indicate the exceptions. This is where you indicate that you only wish to receive emails addressed directly to you and you alone, ie those that require a response and emails that include the words “just sent invites”  that Julie uses to recap the information she has sent to guests. Complete the following steps to do so:

If your rule is identical  to the one below, you can name and validate it:

I only want to receive the important emails sent by Julie (Google)

Julie systematically copies you on every email exchange made when organizing your meetings. If you wish to limit the number of emails you receive from Julie , you can create a filter in your inbox that allows you to only receive the emails that require a response and those  that recap the invitation that was sent. 

To create a filter, click on Settings and on Settings :

Then, click on "Filters and blocked addresses" and on "Create a new filter".

In the field "From" add your Julie 's email address, in the field "Includes the words" add "cc:youremailaddress" (see the example below : "cc:margot@juliedesk.com). Then, click on "Create filter with this search".

Then, select "Skip the Inbox (Archive it)" and "Apply the label". Click on "Choose a label" and select the option "New label" and called it "Julie's emails" (for example). Don't forget to click on "Create". 

Now, you have a filter and a new label in your mailbox ! 

iCloud calendar: Julie isn’t reading events at the right time

Attention : Julie is not compatible with the iCloud calendar, this article is provided for the customers using the service before this restriction.

Julie is coming back to you because : 

  • You’ve asked her to organize a meeting at a specific time and she tells you that you aren't available at that time but rather one hour before or after.
    • Example: You’ve asked Julie to organize a meeting tomorrow from 2 to 3pm and she tells you that you aren’t available then but that you are available from 1pm to 2pm and from 3pm to 4pm.
  • She has signaled a conflict between two events for which one is recurring.
    • Example : You have a recurring event called “sports” every Wednesday from 5pm to 6pm. You've asked Julie to organize a meeting with Paul Wednesday from 4pm to 5pm and Julie tells you that your aren't available then but rather from 3pm to 4pm or 5 to 6pm.

Don't panic! It’s simply a question of timezones.

 If you use iCloud, your calendars and events will be in the time zone you’ve indicated on your iCloud account.

You can change your timezone settings on your calendar here so that Julie can read meetings in the correct time zone.

For more information concerning time zone changes on your iCloud calendar, you can check out this article

How to change Julie's password expiration date on Microsoft Exchange

Have a julie@votresociété.com address under Office365 or Microsoft Exchange? It is possible that the password for this email address expires automatically after a certain time.

When this happens, we lose access to her mailbox and no longer receive the emails you send us!

To change your Julie's password expiration settings, check out the Microsoft support article available here.

I am Migrating to another email server, what do I need to do to keep using Julie Desk?

Migrating to another email server?  Here are the steps to follow to continue using Julie Desk.

As soon as you change your mail server, we lose access to your calendar. We will no longer be able to read your availability and organize your appointments. Moreover, if you use your julie@yourcompany.com and her account has also been changed, we can no longer receive the emails you send her! It is therefore important to follow the steps below to make the transition as smooth as possible.

Migrating to Google Apps

When you change your mail server to Google Apps, you can add your new calendar directly from your client dashboard.

Contact our support team at hello@juliedesk.com to remove the calendar that was previously logged into your Julie Desk account.

If you have a julie@yourcompany.com email address, you must create Julie's new address under your Google Apps domain name. It must be an account that can send and receive emails and not an alias of your account.

Once this is done, ask our support team to secure a link to share with the login information of this new address with us. As soon as the address is configured on our side, you will receive a confirmation email from Julie.

When you receive this email and once your new calendar is connected, you can use Julie again!

You are migrating to Microsoft Exchange or Office 365

If you have a julie@yourcompany.com email address, you must create Julie's new address under your domain name on Microsoft Exchange or Office365. It must be an account that can send and receive emails and not an alias of your account.

Once this is done, ask our support team to secure a link to share the login information of this new address with us. As soon as the address is configured on our side, you will receive a confirmation email from Julie.

Upon receipt of this confirmation email you can give dedicated access to Julie  by following the instructions available in our article on dedicated access in Outlook on PC or on delegation in Outlook for Mac. Thanks to this delegated access Julie will be able more simply to access your agenda and we will not have to renew this authorization every 15 days!

Once you’ve done this, contact our support team at hello@juliedesk.com to remove the calendar that was previously logged into your Julie Desk account.

Then you can use Julie again!

You are migrating to another mail server

Contact our support team directly for instructions at hello@juliedesk.com

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